Get Flex Reviews
Get Flex Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Get Flex has a 1.7 star rating from 178 reviews with mostly negative sentiment and 20% would recommend; common themes in Get Flex reviews mention membership, split pay and billing problems.
Key Takeaways for Future Customers
- Expect issues with account access and app downtime when using split pay service.
- Many customers request refunds and dispute unexpected charges.
- Customer service is primarily chat/AI, no reliable phone support for urgent rent problems.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing errors and double charges.
- Refunds delayed or denied, frequent requests for refunds and chargebacks.
- Poor customer service access and inability to reach a live agent.
Positive Feedback
Some users find the service helpful for splitting rent and managing tight budgets when the system works as intended.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Get Flex has a 1.7 star rating from 178 reviews with mostly negative sentiment and 20% would recommend; common themes in Get Flex reviews mention membership, split pay and billing problems.
Key Takeaways for Future Customers
- Expect issues with account access and app downtime when using split pay service.
- Many customers request refunds and dispute unexpected charges.
- Customer service is primarily chat/AI, no reliable phone support for urgent rent problems.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing errors and double charges.
- Refunds delayed or denied, frequent requests for refunds and chargebacks.
- Poor customer service access and inability to reach a live agent.
Positive Feedback
Some users find the service helpful for splitting rent and managing tight budgets when the system works as intended.
Media from reviews
Scottsdale, Arizona
Concern
I was help with AI and the someone call Lizzy, called and left a message, I tried to call back different times it eas the recording; go to the flex app.
I'm still waiting for flex to my rent payment off and they haven't done it yet today is Oct 11. Is the date they gave me to pay my rent due to some transaction issues with Bilt.
User's recommendation: I like Flex a lot. It works very good for me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomething went wrong and won’t post my rent
The reviewer tried to contact the company before posting this review.
fix the issues so I can pay my rent my rent has been posted to my portal, but it wont allow me to pay it. It keeps giving me different errors thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Refund
The reviewer tried to contact the company before posting this review.
- - Rent payments were delayed and disputes take about a week.
- - About $1,045.70 is tied up and needs to be refunded; support is automated only.
I havent used this app in 2 months due to misunderstanding from the company atlas and hello management. The past 2 months I had to rush to the main office to deliver a check in person after work and barely making it by minutes.
On top of that my rent payment for July wasnt processed till a few days ago. So Im late on that. This app should notify you before they take anything out of your account or look into the fact that I had made my rent for the month of August paid in full. Now Im im out of $1,045.70 which has to last me the next two weeks!!
I made a dispute but I now have to wait almost a whole week for me to get that back. I have kids, bills, and food to pay for in the next two weeks! I dont want a credit for next months rent, We need that money back so we can survive! And they dont even have real love agents to help or speak to you its all automated systems which is *** if you ask me!
At the end of the day its my fault for not looking more into this app!! I will never make this mistake again
- It helps when your struggling
- Make sure you let them know your making your own payment ahead of time
Preferred solution: Full refund
User's recommendation: Look into whatever you think is going to help you before you make that step. The first picture is the payment I made paid in full. This app should’ve seen this payment and reached out to confirm I made this payment before they took anything out of my bank account!!and the second picture is what they took out leaving me broke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Augusta, Georgia
Paying my rent
The reviewer tried to contact the company before posting this review.
When I looked at my flex app it wouldnt it kept saying something about please try again. Im trying to pay my rent on time. And it is not letting me go to the app to see whats wrong I have two bills that need to be paid the rent and my phone bill so please give me a call back at 803341**** thank you and have a good day.
Preferred solution: To pay my rent on time today
User's recommendation: My rent need to be paid before I do anything
Detroit, Michigan
The change of rent deposit date to October the 1st not in September I wanted to start in October if that's possible thank you proceed again right I am not a robot but I'm not a robot
The reviewer tried to contact the company before posting this review.
To let you guys know that I want to start my rent payments on flex starting October 1st. If that is okay with you guys, give me a call at 313-946-****.
Cynthia Brooks.
I sent the email yesterday, but I don't know if you guys received it or not. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gary, Indiana
About My Rent
The reviewer tried to contact the company before posting this review.
My rent is not paid. The amount is $555.50, not $585.50. It's been in my account since July 31st, but my rent is still not paid.
Preferred solution: Deliver product or service ordered
Honolulu, Hawaii
My rent for August didn't go through.
The reviewer tried to contact the company before posting this review.
I always have a 30-dollar past due every month, and I saw that the payment didn't go through this August.
Preferred solution: An answer for my month to month past due 9f 30 dollars
Houston, Texas
Problem with rent
My leasing office said they deducted 50.$ from my September rent so I need to know if you received it ?
User's recommendation: It would be nice if Flex had away letting thileir customers know when this is done .
Mount Laurel, New Jersey
I’m currently homeless and I need help and I’m on dis
The reviewer tried to contact the company before posting this review.
I'm currently homeless. I'm on disability, and I need a home.
I need help, and everywhere I go, I get a runaround. I don't know what to do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlex screwed up and wont fix it
- - Flex payment made 09/02 before the deadline; management says rent wasn't paid.
- - The in-app payment showed on 09/10, but a system rule blocked it.
I used flex the first time in August. No problems.
I paid the amount needed this month on 09/02 to the Flex app and it paid my rent through my management company app, No issues. I received a phone call today from my management company stating that my rent wasn't paid. They said there was an issue with the bank (flex) When I chatted with Arianna on the chat, she saw that I had paid on 09/02 and the money was still in the app today 09/10. She said she would look into it.
I then got an email later today stating that they tried everything they could but because the strict system deadline for this billing cycle had passed, they couldn't pay my rent or do anything about it. THIS WAS FLEX FAULT. I put my money in on 09/02 Way before the deadline. Now she tells me that I have to pay the rent myself and Flex won't pay it.
l I only paid half my rent and don't have the other half yet. That is what Flex advertises correct? I want this fixed NOW! I did my part - FLEX needs to do theirs and PAY MY RENT NOW.
They also need to tell my management company why the rent was all messed up. I am not taking the fall for this one. I did my part - flex you need to do better and fix this. Also what reputable company does not have a telephone support for customer service?
That is so unprofessional. I have no way of contacting anyone for this other than the chat person Arianna who did NOTHING for me.
Please fix this. I am so angry and upset right now I am ready to go on Social Media and blow this up!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems adding funds
The reviewer tried to contact the company before posting this review.
When trying to add funds it send a long to my phone to verify with my bank that its me and when I go to my bank they is nothing there asking me to verify. Ive also spoke to my bank and they say it not them thats holding the funds from being processed. I want to get an understanding how the membership fee went through but not the added funds
Preferred solution: Hey my situation resolved
User's recommendation: Just reach out to get it resolved
Columbus, Ohio
Late fees
The reviewer tried to contact the company before posting this review.
I am being charged $100 late fees for the past 2 months when I'm paying flex on time. I need to speak to an actual agent.
- Split payments
- Late fees
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Vista, Nebraska
Flex is a scam
The reviewer tried to contact the company before posting this review.
- - The renter used Flex for rent; $986.20 was paid.
- - The complex does not work with Flex; funds were not credited and a $710 draft was attempted.
I tried flex, so I can help myself. Get caught up with rent i made my initial payment of $986.
And 20 cent and flex was supposed to pay the rest, making it look like I paid all of my rent at the beginning of the month. I did not know that my apartment complex does not deal with flex or do. Flex at all. Long story short, my apartment complex company return the check that $986.20 did not go back to my account.
And I still have not had funds released to my account. Nobody knows where the money is.
And all the AI keep saying with flex is about my failed attempts. After I made the $986.20 payment, they tried to draft another $710.00
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marion, North Carolina
I received an email stating that Flex...
The reviewer tried to contact the company before posting this review.
I received an email stating that Flex no longer has my banking information. I am not going to install this app on my phone.
If you are not going to continue splitting my rent payments, let me know. I will reset autopay with my management company.
I need your attention ASAP with this matter. I expect an answer soon or cancel my account.
- No phone number to reach anyone
Preferred solution: AN ANSWER TO MY PROBLEM OR DELETE MY ACCOUNT
User's recommendation: DO NOT USE FLEX. THEY DO NOT TALK TO CUSTOMERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLiars, third world country comprehension and apathy
The reviewer tried to contact the company before posting this review.
- - The app failed; I had to pay with my own funds.
- - Support blamed an internal review; the August deadline was closed.
After everything, flex emailed me and refunded me my rent late fee of 50.00. However, after the refund I received an email saying flex needed to reverify my account(meaning I had to reapply because they suspended my account).
And wouldn't you know, the declined my application.
Nothing changed from 2 months ago when I opened it. They caused all this trouble and kicked me while im down.
OK, and now they will not pay my rent even though it's their fault the app malfunctioned. Now I don't have my full rent payment, and Flex will not take responsibility for the app issue, so I'm screwed. They had the nerve to tell me, after their app messed up, that the August deadline has closed and I needed to pay my rent with my own funds! They made me wait 5 days going back and forth on emails saying their internal review department was working on my issue when really they don't have a department working on anything.
They act like they are working on it, then end up saying, 'Oh sorry, August is closed. You are on your own.' Why do these people think I used Flex??? Because I can't pay rent on my own! They don't care at all.
I don't think the people on the emails understand anything I'm saying. They have scripted b.s. to say.
I tried calling, and I got a voicemail saying to leave my name and email and they would answer by email in 1 to 2 days. They need to be sued.
- When it works
- Irs helpful to have a flexible rent schedule
- Employees have no control over anything and cannot fix any issues you have they are basically a middle man punching bag to avoid the company taking any responsibility for errors in their apps
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
You took $1,091.06 on September 8,...
The reviewer tried to contact the company before posting this review.
You took $1,091.06 on September 8, 2026. This amount was paid twice: once by someone else, and you also took it out of my region account number 360033****.
I do not want this amount, and I want my money back. My name is Valerie McClain.
Preferred solution: Full refund
Companies Similar to Get Flex
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation